Frequently Asked Questions
Office of the Bursar/Frequently Asked Questions
Q: How will I be notified of my bill?
Ans.: Students will receive an e-mail notification at their university assigned e-mail account when their on-line bill is ready. Registered students will not receive paper bills by mail.
Q: How can I make payment?
Ans.: To make payment by credit card, checking or savings accounts students can access One Start® and click one of the log in buttons under QuikPAY™. From there they can view and print statements, make an electronic payment and set up an authorized payer – parent, spouse or another 3rd party.
Payments by check along with a copy of the account statement (click on the “Printable Statement” icon on your e-bill in QuikPAY™ to print a copy) may be sent to the Payment Processing Center using the address on the statement. Cash and check payments may be made to the Office of the Bursar.
Q: I have to prove to my employer that I paid my fees. How can I get a receipt?
Ans.: Go to One Start®, click on Account Inquiry and print off the detail page of your Account Summary.
Q: I have an encumbrance on my account. What does that mean?
Ans.: It means you have overdue fees which will stop future registrations, deny requests for transcripts and other university services.
Q: How do I check into this?
Ans.: Contact the Office of the Bursar, in person, to discuss your financial situation. This cannot be discussed over the phone.
Q: Why didn’t my Financial Aid pay for my parking permit?
Ans: Federal Aid (i.e. Pell Grant, SEOG, Perkins Loan, Stafford and Parent PLUS loans) can only be used for educational expenses per Federal Regulations. If you would like these funds used to pay for non-educational expenses in future semesters (i.e. parking permit), you should sign and return the Title IV waiver letter mailed to students each semester. You may also stop at the Office of the Bursar to sign a waiver. Once signed, the waiver is active as long as you are enrolled at IUK. You can cancel at any time.
Q: How do I get a 1098T to report Educational expenses for tax purposes?
Ans.: Contact the University Tax Office (Bloomington) 812-855-5657 OR via e-mail at taxpayer@exchange.ucs.indiana.edu.
Q: When I see “Anticipated Aid” on my bill, what does that mean?
Ans.: This means that your financial aid is being used to reduce the total due on your bill. Federal law prevents universities from awarding live federal aid to accounts any earlier than 10 days prior to the start of classes. When that time arrives and your financial aid processing is complete, the aid will apply to your account. You will see the detail of that aid by going to Account Inquiry under the “Financial Aid” section of your Bursar Account Summary.
The Office of the Bursar can then start the process of reviewing accounts for refunds.
Q: Is there a way to receive my Financial Aid refund or any other refund I may be expecting quicker?
Ans.: Students may sign up for Direct Deposit under the My Finances in OneStart®. Any expected refund will automatically be deposited to the checking or savings account designate. This will continue each term until the student cancels their Direct Deposit. Students will receive refunds in 3-5 business days compared to 7-10 days for paper check refunds.
Q: How do I find out about my refund or any balance I might owe?
Ans.: To check the status of your refund or a balance due go to Account Inquiry in OneStart®. You may also contact the Office of the Bursar in person if you present proper identification. Financial information cannot be given out over the phone.
Q: Why can't I find out my account information over the phone?
Ans: Due to student rights under FERPA (Family Eductional Rights and Privacy Act), student financial records are confidential. Such information can only be discussed with students when they contact our office, in person, with proper identification.
Q: I am the parent. I pay the bills. Why won't you give me financial information on my son/daughter?
Ans: See above. Again, due to FERPA policies, such information cannot be given to parents unless the student has signed a Relese of Information form with the Office of the Bursar designating who can receive their financial information. The parent would then need to contact us in person, with proper ID.
Q: I don’t see Financial Aid or Anticipated Aid listed on my Bursar Account (i.e. scholarships, student loans, Parent PLUS loans, Grants, etc.). Why not?
Ans.: If you do not see these expected items, contact the Office of Scholarships and Financial Aid.
Q: I thought I selected parking when I registered but it does not show on my Bursar Account. What happened?
Ans.: To successfully select the optional parking permit, TWO steps must be completed on the selection page when your initial registration takes place. Missing one step will not complete the selection process. You may still receive a permit by contacting the Parking Office. The charge is the same either way.
Q: My parents need proof I am a registered student for insurance purposes. Who do I contact?
Ans.: The Office of the Registrar will provide this proof.
Q: How do I receive a transcript?
Ans.: At the Registrar’s web site you can print off a transcript request form. Complete this form to include your signature and university identification number. You may then submit that form along with your payment ($7.00 for each transcript request), either by mail or in person, to the Office of the Registrar.
