Student Engagement Roster (SER)/FLAGS
Early Alert and Attendance Roster
The Student Engagement Roster (SER) is Indiana University’s portal to submit FLAGS.
Early Alerts have morphed by name and function over the last few years. Now referred to interchangeably as SER and FLAGS, this reporting system allows faculty to notify students and identified staff across campus of students’ attendance and progress within courses.
Faculty can report SER/FLAGS via Canvas or the linked app in One.IU.edu.
Why Do We Use SER?
SER serves two purposes: (1) To provide federally required information to Financial Aid regarding attendance; (2) To help students by connecting those who need support with services, particularly Advising, Writing Center, Math Commons, and Technology Support.
What We Need You to Do
We are asking you to do two things:
Week 1: Report first-week student attendance in all regular classes by Monday of the second week of classes each term. Federal Aid Regulations prevent the release of funds for students who have never attended. The Office of Scholarships and Financial Aid needs you to report any student who is on your roster and did not attend your class the first week*. Please use the indicator Never attended. Advisors will also contact by phone those students flagged with Never attended.
*Note: If a student could not attend your first week of class but contacted you with a reasonable explanation and/or documentation, you may report them as Attending to prevent them from possibly missing aid disbursement.
Week 7: Update Attendance and report course Engagement (academic progress) by Monday of the 7th week of classes each term. The Registrar, Advising, and other offices pull both reports and any student with any negative SER indicator is contacted. Various outreach, support, and retention efforts from across campus rely on these engagement reports.
The Office of Scholarships and Financial Aid needs you to report Attending for those that were flagged in the first week but are now attending. Regarding progress, it is most important that students who are in danger of not passing be noted accordingly. For example, indicators of Not passing course, Current grade of D or F, and Sudden decline in engagement communicate to the campus a need for active outreach. In addition, consult with advisor generally indicates that a course withdrawal may be appropriate.
Week 10 or 11: Select SER updates will be requested on individual students around the 10th or 11th week based on their specific academic circumstances. Notifications will go out via email to only the faculty who need to update their reports, and the request will be to update only on those specific students. Not all faculty will receive these requests, but those who do will be asked to update both attendance and engagement as promptly as they can.
To help you remember to perform these actions, Academic Affairs will send out reminders to KO-Faculty and KO-Adjunct at the appropriate times.
If you need assistance with the SER/FLAGS system, please contact the Office of the Registrar at 765-455-9391 or email CTLA at firstname.lastname@example.org. Visit the FLAGS website to learn how to access and use SER/FLAGS. Videos with instructions and tips are included on this site.