IT Help for Students

Ways for students to get IT help

New phone? No problem. We'll get Duo on your device.

Forgot your passphrase? It happens to the best of us. We'll help you reset it.

Need help making a PowerPoint presentation or adding citations to a paper? We've got your back.

The IT department at IU Kokomo (UITS) has support and training staff ready to help you solve your tech problems so you can get back to focusing on what really matters.

Here in UITS, we do more than create accounts and reset passphrases. Our IT Training staff provides free consulting and training services to students, faculty, and staff. We can make sure that your laptop has the proper software and applications installed that will enable your success, while providing the training necessary to improve your technology skills.

Not sure which department you need? Don't worry. Come to either office and we'll guide you the rest of the way.

Check out these cool videos!

Watch the Cougar Country Video with Audio Description

Description of the video:

On a black and white screen, Kingston Cougar walks into an office carrying a computer. 

Greg Ogle is seated and stands up to meet Kingston: “Hey, Kingston! How you doing’? How can we help? Have a seat.”

 They high-five. Greg pulls out a chair for Kingston and they are seated and Kingston pulls out his laptop.

Greg: “Black screen. Does it have power?”

Kingston shrugs.

Greg: “Is it turned on?”

Kingston nods.

Greg: “Is it on screen saver?”

Kingston scratches his head.

Greg: “Let’s try.” He touches the screen. The screen lights up to show Kingston’s research paper. Kingston acts embarrassed. Greg grabs a tub of chocolate to pass one to Kingston.

Greg: “Kingston, I’m glad we could help you out today. If there’s something we can do in the future, let us know.”

Kingston gives a thumb up.

Greg: “Would you like some chocolate?”

Kingston acts excited then grabs the whole chocolate jar and takes off.

The IU Kokomo Cougars logo fills the screen along with the words, “This is Cougar Country.”

Computer troubles? There is no problem too big or small. Visit the IT Training Center in room KA 124.

Watch the Orientation Video with Audio Description

Description of the video:

Tech Things: UITS Student Guide 2020

[ Music ]
>> Next on the tour, the sensory deprivation lab.
We'll see if you can commune with a real life demogorgon.
Follow me.
[ Music ]
>> At IU your safety is our first priority.
Sign up for IU notify
to get emergency notifications via text and email.
Learn more at uits.iu.edu/studentguide.
[ Music ]
To keep strange things away from your personal data,
Indiana University uses two step authentication
to protect your account.
Enroll your device.
Download the Duo Mobile app,
and choose "Send me a push" any time you log in.
Push notifications are the fastest way
to confirm your identity.
Learn more at uits.iu.edu/studentguide.
[ Music ]
Save your tokens.
Send documents to print from your phone
with the Pharos Print mobile app.
Stop by any printer anywhere on campus,
and release your print job using your Crimson Card.
Learn more at uits.iu.edu/studentguide.
[ Music ]
Don't get lost in the dark.
We're here when you need us 24/7 via live chat, phone,
email, and the Knowledge Base.
We also have walk in support centers and staffed,
student technology centers on some campuses.
>> Oh. Hi.
How may I help you?
>> Learn more at uits.iu.edu/studentguide.
>> Okay.
>> This does not look like the place for modern technology.
>> Leave it alone.
Steve said it was good deals and good tech.
>> What's so new about this anyways?
>> Looking for tech?
We offer deals on new stuff you want.
>> Nancy?
>> Like discounts at Dell, Apple, and AT&T.
>> Nancy.
>> Learn more at uits.iu.edu/studentguide.
[ Music ]
Looking for software and tools to get the job done?
Save yourself a trip to those discount retailers.
IU provides access to over 400 apps like Microsoft Office
and Adobe Creative Cloud at no additional cost to you.
Just log in to IUware to find and download what you need.
You can also use IUanyWare to access apps
over an internet connection on demand, and save your files
in the cloud from any location using any device.
So forget the Crazy Daves out there.
Save your money, and use IUware and IUanyWare
for all your college software needs.
Learn more at uits.iu.edu/studentguide.
[ Music ]
Got important stuff to stash away for later?
IU's cloud storage portal provides a way to choose
from several locations in the cloud like Google Drive
or Microsoft One Drive.
>> Mom?
>> Success at IU means having the right tools.
Learn more at uits.iu.edu/studentguide.

1000+STUDENTS TUTORED PER SEMESTER

2ndHIGHEST RATED APP STATEWIDE ON ONE.IU

22,630MALICIOUS SOFTWARE OBJECTS FOUND ON ONE STUDENT'S COMPUTER

100+YEARS OF EXPERIENCE WITH COMPUTER TECHNOLOGY BETWEEN GREG AND MIKE

UITS Support Center

The Support Center team is available via real-time video chat at the IT Support Center, in library room KA 127. Just walk up to the video support terminal, say hello, and we will be happy to help you during these regular hours:

  • Monday - Thursday: 10 a.m. - 5 p.m.
  • Friday - Sunday: Closed

Call 765-455-9315 for technical support, 24 hours a day, 7 days a week.

  • Copy machines in the Library
  • Resetting or updating passphrases
  • Your Print.IU account
  • Any and all username changes
  • Any email setup or problem difficulty
  • Account issues
  • And more! 

If you come to us with a problem and we feel you'd benefit from training, we can guide you to our IT trainers to set up a free one-on-one training session.

We remove technology roadblocks to enable academic success.