
Manager, IT Training
New phone? No problem. We'll get Duo on your device.
Forgot your passphrase? It happens to the best of us. We'll help you reset it.
Need help making a PowerPoint presentation or adding citations to a paper? We've got your back.
The IT department at IU Kokomo (UITS) has support and training staff ready to help you solve your tech problems so you can get back to focusing on what really matters.
Here in UITS, we do more than create accounts and reset passphrases. Our IT Training staff provides free consulting and training services to students, faculty, and staff. We can make sure that your laptop has the proper software and applications installed that will enable your success, while providing the training necessary to improve your technology skills.
Not sure which department you need? Don't worry. Come to either office and we'll guide you the rest of the way.
IT Training and Consulting provides services to students, faculty, and staff for their personal devices, and is available for live remote support Monday - Friday, 8:30 a.m. - 5 p.m. Please complete the request form to schedule an appointment.
IT Training Request Laptop Information for New StudentsOur IT Trainers are also available via real-time video chat in the library, room KA 124, Monday - Thursday, 10 a.m. - 5 p.m. Walk-ins are welcome on a first come, first serve basis. Just walk into the IT Training office, say hello, and we will be happy to provide assistance with your personal devices.
Manager, IT Training
IT Training Specialist
8:30 a.m. - 5 p.m.
Monday - Friday
765-455-9589
10 a.m. - 5 p.m.
Monday - Thursday
KA 124 (in the library)
Description of the video:
On a black and white screen, Kingston Cougar walks into an office carrying a computer.
Greg Ogle is seated and stands up to meet Kingston: “Hey, Kingston! How you doing’? How can we help? Have a seat.”
They high-five. Greg pulls out a chair for Kingston and they are seated and Kingston pulls out his laptop.
Greg: “Black screen. Does it have power?”
Kingston shrugs.
Greg: “Is it turned on?”
Kingston nods.
Greg: “Is it on screen saver?”
Kingston scratches his head.
Greg: “Let’s try.” He touches the screen. The screen lights up to show Kingston’s research paper. Kingston acts embarrassed. Greg grabs a tub of chocolate to pass one to Kingston.
Greg: “Kingston, I’m glad we could help you out today. If there’s something we can do in the future, let us know.”
Kingston gives a thumb up.
Greg: “Would you like some chocolate?”
Kingston acts excited then grabs the whole chocolate jar and takes off.
The IU Kokomo Cougars logo fills the screen along with the words, “This is Cougar Country.”
Computer troubles? There is no problem too big or small. Visit the IT Training Center in room KA 124.
Description of the video:
1000+STUDENTS TUTORED PER SEMESTER
2ndHIGHEST RATED APP STATEWIDE ON ONE.IU
22,630MALICIOUS SOFTWARE OBJECTS FOUND ON ONE STUDENT'S COMPUTER
100+YEARS OF EXPERIENCE WITH COMPUTER TECHNOLOGY BETWEEN GREG AND MIKE
The Support Center team is available via real-time video chat at the IT Support Center, in library room KA 127. Just walk up to the video support terminal, say hello, and we will be happy to help you during these regular hours:
Call 765-455-9315 for technical support, 24 hours a day, 7 days a week.
If you come to us with a problem and we feel you'd benefit from training, we can guide you to our IT trainers to set up a free one-on-one training session.
We remove technology roadblocks to enable academic success.
Indiana University Kokomo
765-453-2000